Sāmridya (सामृद्य) – Shared Prosperity

Refrigeration (0-4°C): Keep refrigerated immediately upon receipt for at least 30 mins. Avoid freezing.

Serving Temp. (10°C - 12°C): Take the cake out from the fridge right before serving.

Best Consumed Within 2 Days: Maintain freshness for up to 4 days with proper refrigeration.

Cutting: Use a stainless steel knife for clean slices.

Consumption: Fork into every layer to savour the full experience.

By Car: Due to temperature sensitivity, we recommend transporting our cakes only by car.

Flat Surface: Ensure the cake is on a level surface at all times.

Short Journey (up to 1 hour): Keep AC on high; avoid sun exposure.

Longer Journey (over 1 hour): Use a cooler bag and ice packs to preserve cake freshness.

(Note: We do not provide cooler bags with orders, but our deliveries are made using cooler bags for optimal quality.)

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Your Satisfaction, Our Priority

At Dessert Street, we're committed to ensuring you have a delightful experience with us. While all sales are final, we acknowledge that sometimes things don't go as planned. Below are the steps we take to address these situations:

Refunds

• Item Not in Good Condition: Should your items arrive in less than perfect condition (e.g., melted, broken, defective), contact us within 2 hours of receiving them. Include a clear picture or video illustrating the issue and email it to info@dessertstreet.in.
• Received the Wrong Items: In the unlikely event that you receive an incorrect order, notify us within 2 hours. Provide a clear picture of the incorrect items alongside your order number. The items should be unconsumed and in the condition, they were received to qualify for a refund or replacement.

Exceptions

• Delivery Delays: No refunds will be issued for late deliveries caused by circumstances beyond our control.
• Out-of-Stock Items:In the unlikely event that an item you ordered is out of stock and we cannot fulfil it as promised, we will promptly notify you. You will have the option to receive a full refund either in the form of store credit or to your original payment method, based on your preference.

Resolving Your Concerns

After a thorough investigation of all relevant details and circumstances surrounding your complaint, we will determine the appropriate course of action. This could range from a full or partial refund to store credit or a replacement item, at our sole discretion.

Thank you for your understanding and cooperation with this policy.